Help & Support

There could be several reasons why your map is not appearing on the page:

• The map was created on the wrong page.
  Make sure you created your map on the correct page, preferably on the special "store-locator" or "locations" page, and not on general "about us" or "contact" pages.
• "Omnium Maps Assets" was not activated for your theme.
  Make sure you activated "Omnium Maps Assets" in the "App Embeds" sections of your current theme. If you recently switched to another theme, you need to reactivate these assets again. You can do all of this from Step 3 of our app's dashboard.
• Automatic map placement doesn't work for your theme.
  Our automatic placement works quite well for the majority of themes. But for some themes with non-standard structure, you may need to switch to "CSS" or "Liquid" manual placement options.

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If you think you set up everything correctly but the map still does not appear, please contact our support team.

There are 3 major reasons why you see this message:

• You did not provide your own Google Maps API key.
  Our app requires you to provide your own Google Maps API key for map rendering. You can find more information on how to generate one at https://maps.develic.com/articles/how-to-get-google-maps-api-key
• One of the necessary APIs was not enabled for your key.
  Our app depends on "Maps JavaScript API", "Geocoding API", and "Places API" being active for your Google Cloud Project (the one where you generated your Google Maps API key). Please, make sure you activated (enabled) all three of them.
• Billing information on your Google Cloud Project is inactive or outdated.
  The easiest way to activate (or reactivate) billing is to open https://console.cloud.google.com/project/_/billing/enable and follow Google's guidance there.

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As a reminder, Google Maps Platform provides free $200 credit each month on map usage. So unless your pages with maps get significant traffic, you will not be additionally charged by the Google Maps platform.

If you're not happy with the automatic map placement, you can try switching to "CSS" or "Liquid" manual placement options.

These options will require some basic web design knowledge, so if you're not familiar with web development, we suggest contacting our support team, so we can set the correct placement setting for you.